Lucid World Smartshop Refunds & Returns Policy
At Lucid World Smartshop, we strive to ensure your satisfaction with every purchase. If you need to return an item, please review our policy below.
Return Eligibility
– Our return policy is valid within 24 hours of delivery.
– If 24 hours have passed since your purchase, we cannot offer a full refund or exchange.
– To be eligible for a return:
– The item must be unused/untouched and in the same condition that you received it.
– It must also be in the original packaging.
– A receipt or proof of purchase is required to complete your return.
Return Process
– Please return the item to the same sender address on the package.
– Shipping costs for returning items are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your refund.
Refunds and Returns Conditions
– Unconfirmed transactions can be canceled instantly.
– Orders in transit are eligible for up to 98% refunds.
– Shipped orders are eligible for up to 95% returns/refunds if untouched and re-shipped within 24 hours of delivery.
– Any item not in its original condition or returned after 24 hours will not be eligible for a refund.
Refund Processing
– Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3 business days.
Late or Missing Refunds
– If you haven’t received your refund yet, please check your account again.
– For inquiries, contact us at info@lucidworld.net.
Exchanges
– We only replace items if they are defective or damaged.
– If you need to exchange an item for the same product, please email us at info@lucidworld.net for further instructions.
Gift Returns
– If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
– Once we receive the returned item, a gift certificate will be mailed to you.
Shipping for Returns
– Depending on your location, the time it may take for your exchanged product to reach you may vary.
– For more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Thank you for shopping with Lucid World Smartshop! If you have any questions regarding our policy, feel free to reach out to us.